Pravya Ethnic Limited (“we”, “us”, “our”) are committed to protecting and respecting your personal data privacy and complying with the data protection principles and provisions under applicable laws, including the Data Protection Act 2017 of Mauritius. We may collect, process, use and disclose your information when you use this website www.gulaaboglow.com (the “Website”) as described in this Privacy Policy. “You” and “your” when used in this Privacy Policy includes any person who accesses this Website or uses our Services.

This Privacy Policy sets out the basis and terms upon which we collect, process, use and disclose your information obtained from you when you access this Website and/or use the Services. Such information may include personal information such as your name, residential address, telephone number, email address, or any other information you provide through this Website (“Personal Information”). Please read this Privacy Policy carefully.

We reserve the right to update or modify this Privacy Policy without prior notice. Your continued use of the Website signifies acceptance of the updated terms. If changes reduce your rights, we will request your consent.

We collect Personal Information when you create or amend your user account, place an order, or interact with our Website. This includes your name, contact details, shipping address, account login information, and communications with us. We may also automatically collect technical information such as your IP address, browser type and usage patterns. For your safety, we may request proof of identity after payment is completed.

Your Personal Information may be processed and stored on our servers or those of trusted third-party providers. We take reasonable security measures to protect your information from unauthorised access, alteration or disclosure. All online payments are processed securely through trusted third-party channels such as Juice by MCB and Internet Banking transfers. We do not store your banking passwords, card details or other sensitive payment information. However, no method of transmission or storage is completely secure, and you acknowledge that we cannot guarantee absolute security and are not liable for any loss or damage where we have fulfilled our obligations.

We use your Personal Information to process and deliver your orders, improve our services, send you product updates and promotions (with your consent), and respond to your enquiries. From time to time, we may also send marketing communications via email, SMS or WhatsApp. You may unsubscribe or opt out at any time.

We may disclose your Personal Information to trusted service providers who perform services on our behalf, such as delivery companies, payment processors, IT and hosting providers, and analytics platforms. By using this Website and providing your Personal Information, you acknowledge and agree that such disclosures are necessary for us to provide the Services and fulfil your orders.

We may also disclose your Personal Information if required by law, to legal authorities, or in the event of a corporate restructuring. Apart from these cases, we will only share your Personal Information with third parties where you have given your explicit consent, which you may withdraw at any time.
Our Website uses cookies to improve functionality and user experience. By using the Website, you consent to our use of cookies.

You may access, correct or request deletion of your Personal Information at any time. You also have the right to object to processing, withdraw consent, or request a copy of your data.

If you have any questions or requests under the Data Protection Act 2017, please contact us at gulaaboglow@gmail.com.